After-sales Guarantee

We provide comprehensive technical support and after-sales guarantees for all "LAMJIE" brand products, covering product warranty, troubleshooting, maintenance services, and usage guidance.

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LAMJIE's after-sales guarantee service

As a high-tech enterprise dedicated to the needs of global customers, LAMJIE provides high-performance products and gives back to every customer with high-quality services with its advanced R&D technology and rigorous quality management system.

To ensure that you enjoy the best experience in the process of using LAMJIE products, we provide you with professional after-sales guarantee services. No matter what problems you encounter during use, we will help you in the fastest and most effective way to protect your rights.

Warranty service

Repair and replacement service

Return and exchange policy

After-sales service process

After-sales service commitment

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LAMJIE's warranty service

Warranty period

All LAMJIE products enjoy a warranty service of [X years] from the date of purchase. Please refer to the product packaging or sales contract for the specific warranty period. Some products may provide different warranty periods according to different models and usage conditions.

During the warranty period, the product can enjoy free repair or replacement service for quality problems caused by non-human factors (such as material defects, manufacturing process problems, etc.).

Warranty scope

☢︎ Quality problems of the product itself: such as fan motor damage, shaft failure, control panel failure, etc.

☢︎ Non-human damage: such as failure during normal use, but excluding accidental damage (such as floods, electric shocks, falls, etc.).

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LAMJIE's repair and replacement service

At LAMJIE, we offer comprehensive maintenance and replacement services to ensure your fans operate at peak performance and longevity.

Free repair

☢︎ During the warranty period, if the product fails due to manufacturing defects, LAMJIE will provide free repair services. We will be responsible for returning, repairing, and reshipping the product.

☢︎ All repairs will be carried out after detailed diagnosis by our technical team. If the damage to the product falls within the warranty range, we will provide you with free repair services.

Product replacement

☢︎ If the product still cannot restore its original performance or function after repair, LAMJIE will provide you with a product replacement service of the same model or grade.

☢︎ The replacement product will be a new product and will be fully inspected to ensure that there are no quality problems.

Repair cycle

Under normal circumstances, the repair service will be completed within [X working days]. For special circumstances, it may take longer, but we promise to inform and communicate with you in a timely manner.

Customer self-care part

If the damage is caused by improper use by the user (such as improper operation, unauthorized disassembly, or external damage) or external environmental factors (such as unstable voltage, lightning strikes, etc.), a certain fee may be charged for repair, and the specific fee will be assessed according to the degree of damage.

LAMJIE’s mini fans return and exchange policy

At LAMJIE, we are committed to ensuring customer satisfaction with our high-quality fan products. Please read the following return and exchange policy details to understand how we handle such requests efficiently and fairly.

☢︎ Return conditions

If you are not satisfied with the product after purchase, you can apply for a return within [X days], provided that the product has not been used and is in its original packaging and has no human damage.
When returning the product, please attach a complete purchase certificate (such as an invoice, order number, shopping receipt, etc.).

☢︎ Exchange conditions

If the product you received has quality problems or is damaged during transportation, you can apply for a replacement within [X days]. We will ensure that the replacement product is brand new and without any damage.

☢︎ Return and exchange process

Please contact LAMJIE's customer service team first and provide proof of purchase and a detailed fault description or product photos.

The customer service staff will provide the specific process and logistics arrangements for return or exchange after verifying your situation.

You can choose to send the product back to the after-sales address designated by LAMJIE or choose door-to-door pickup service (if applicable).

We will inspect the returned products and process the return or exchange in a timely manner after confirming that they meet the return and exchange conditions.

LAMJIE's after-sales service process

Our comprehensive after-sales service process ensures customer satisfaction and commitment to quality support.

After-sales Application

When you encounter quality problems, please contact the LAMJIE after-sales service team and provide the following information: proof of purchase, product model, description of the fault phenomenon, and photos.

Problem Confirmation

After receiving your after-sales application, our technical team will conduct a preliminary diagnosis and confirm whether it meets the warranty conditions. If it meets the conditions, we will start the after-sales service process.

Repair/Replacement Arrangement

For products that meet the warranty conditions, we will provide you with repair or replacement services. During the repair period, we will communicate with you in a timely manner about the progress and provide logistics arrangements as needed.

After-sales Follow-up

After the service is completed, we will follow up with the customer to confirm your satisfaction with the product and service. Your feedback is crucial for us to continuously improve the quality of our service.

LAMJIE's after-sales service commitment

LAMJIE always adheres to the principle of customer first and promises to provide every customer with comprehensive, fast, and transparent after-sales guarantee services:

Quick response

We will respond to your after-sales request in the shortest time to ensure that the problem is handled in a timely manner.

Efficient solution

Whether it is repair, return, or technical support, we will ensure to provide you with efficient solutions.

Quality assurance

All products have undergone strict quality inspection. We guarantee the quality and performance of the products during the warranty period, so you can use them with peace of mind.

FAQs

About Product Choice

Can free samples be provided?

Yes, we can provide some free samples for you to test and evaluate. Please contact our sales team for specific details.

Can I customize special specifications or packaging?

Yes, we provide customized services. You can customize special specifications, packaging, and private label according to your needs.

What certifications and inspections have your products passed?

Our products have passed relevant quality certifications and inspections, including CE, ROHS, CB, ISO9001, and ISO16949, to ensure product safety and reliability.

What is the difference between your desktop fans and handheld fans?

Our desktop fans are designed for stable use on a desk, providing consistent airflow, while our handheld fans are portable and easy to carry around. You can choose the product that suits you based on your personal preferences and usage habits.

How do I determine which product is right for me?

You can choose the product type and specifications that suit you based on your needs, budget, and expected results.

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Our services

Feel free to reach out to LAMJIE

We provide OEM/ODM customization services, brand cooperation, and bulk purchasing solutions to ensure a quick response and tailor an exclusive cooperation plan for you immediately!

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Original designs with silent, portable & futuristic features

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